What does this site sell?
ThinkGeek sells the following products:
What are this site's return policies?
The site provides a 90-day return policy. If you are not happy with your order or if you have received the wrong or damaged item, you can return it within 90 days of purchase and the site will either issue a refund, replacement or store credit. Make sure to return the item in new and original condition and it should include all its accessories.
Shipping costs will not be refunded and you will be responsible for return shipping, unless the product is received defective or it was mis-shipped.
Certain items will be charged a 15% restocking fee. Also, certain items can't be returned just like video games, opened software and food products.
What are this site's shipping policies and costs? Which countries do they ship to?
ThinkGeek ships most in-stock orders within 1-2 business days. Shipping options are as follows:
Shipping rates will be based on the quantity of your orders, the amount of your order and on the delivery location. Rates will be calculated upon checkout.
As of the moment, ThinkGeek ships internationally.
Does this site offer any warranties or guarantees?
Yes, the site offers a guarantee which is the 90-day money back guarantee. This guarantee period starts from the date of your purchase and within this period, you can return your item in new and good condition for a refund, less shipping costs.
Does this site have physical stores? Where are they located?
Unfortunately, the site does not have physical stores.
How can I reach customer service for this site? Does it offer a telephone number?
There are several ways by which you can reach the customer service of the site and these are as follows:
11216 Waples Mill Rd
Fairfax, VA 22030
They are available from Monday – Friday, 9am – 7pm EST and during Saturday, 10am – 6pm EST.
Do they offer any help or introductory videos?
They don't offer introductory videos, but they offer help.
Do they offer any discounts or coupons?
Yes, they offer discounts.